retail

Predictive Analytics helps Retailers to make sense of Big Data

by Douw G Steyn
May 8, 2017June 3, 2018
133 Comments

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“The most successful retail companies are utilizing data science and predictive analytics (PA) to improve efficiency, improve marketing campaigns, and gain significant customer insight for a competitive advantage” says Christine Kern, contributing for Innovative Retail Technology. But what about the “not so successful” retailers? How can they share in the advantages that Big Data and PA offer? Retailers can – by using predictive analytics.

Chatbots in Retailing – a Fact or a Fad?

by Douw G Steyn
March 10, 2017June 3, 2018
17 Comments

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Retailers are frequently yelled at by frustrated customers, or, if things go well, they are commended. That’s part of the emotional exchange that comes with a retailer’s job description. However, chatbots may change all of that.

A chatbot is a computer program which conducts a conversation via auditory or textual methods. In other words, sales assistants in a number of retail businesses are now robots. To this end, bots can help retailers in many other ways.

Integrating Online with Offline –One of the Biggest Challenges for Bricks and Mortar Retailers

by Douw G Steyn
December 27, 2016July 29, 2020
104 Comments

Integrating online retail with offline retail remains a big challenge for most retailers. Retailers who are for years in business are using technology that is developed for running a physical shop better and making shopping for their customers easier.