Demise of Loyal Retail Customers in the Digital Age

Management consultant, blog writer, dreamer

Loyal retail customers have for long now given Bricks and Mortar (BM) retailers an advantage over their competitors. However, the advent of the internet and the subsequent development of the online shopping channel have changed the shopping behaviour of retail customers.

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Crossing the digital threshold – adding Clicks to Bricks for sustainable retail outcomes

Management consultant, blog writer, dreamer

Retailers should start crossing the digital threshold to survive and grow their business.

The word ‘normal’ no longer has a place in the vocabulary of retailers around the world. The advent of the internet has caused a revolution in the retail industry with customers doing their shopping online at the expense of their neighborhood retailers.

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