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Shoppers expect a seamless shopping experience — no matter where they are, what device they are using, or how they choose to shop. Order Fulfillment in Omni-Channel Retail – taking the right product, putting it in the right box, shipping it, and gaining the customer’s approval – is a demanding task.
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Despite being the continent with the highest growth potential and a growing middle class population, retailers find it difficult to move online in Africa. South African online sales recently surpassed the 1% mark of total retail sales. However, Africa and other African countries require exponential growth to catch up (Export & Import South Africa).
Read More »Some Reasons Why Retailers Battle To Move Online In Africa
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Many companies still believe that their customers exchange money for products that they offer. You rather should offer value to your customers…
There’s no doubt about it, retailers need to be outstanding in order to please customers.
The Wise Marketer reports that the overall satisfaction of retail customers has grown 23% over the past six years. They ascribed this growth to the increasing use of digital technology by Brick and Mortar retailers.