customer relationship management

What Business Owners Need to Know – Customer Service is Everything

Customer service is everything. Indeed, if you don’t take care of your customers, someone else will… Yet, it seems that taking care of your customers is not even on the agenda with many management meetings. Besides, the meetings are mostly about the sales performance against the budget or other trivial internal company matters. But, sadly, […]

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Chatbots in Retailing – a Fact or a Fad?

[simple-author-box] Retailers are frequently yelled at by frustrated customers, or, if things go well, they are commended. That’s part of the emotional exchange that comes with a retailer’s job description. However, chatbots may change all of that. A chatbot is a computer program which conducts a conversation via auditory or textual methods. In other words,

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