Demise of Loyal Retail Customers in the Digital Age

Management consultant, blog writer, dreamer

Loyal retail customers have for long now given Bricks and Mortar (BM) retailers an advantage over their competitors. However, the advent of the internet and the subsequent development of the online shopping channel have changed the shopping behaviour of retail customers.

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Offering Value to Your Customers

Management consultant, blog writer, dreamer

Many companies still believe that their customers exchange money for products that they offer. You rather should offer value to your customers…

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It Pays For Retailers To Please Customers

Management consultant, blog writer, dreamer

There’s no doubt about it, retailers need to be outstanding in order to please customers.

Overall, retailers succeed to please customers

The Wise Marketer reports that the overall satisfaction of retail customers has grown 23% over the past six years.  They ascribed this growth to the increasing use of digital technology by Brick and Mortar retailers.

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Online Retailers – Don’t Make Promises You Can’t Keep

Management consultant, blog writer, dreamer

Online retailers that make promises that they can’t deliver are in danger to sacrifice the trust that their customers have in their brands…

The peril of online retail competition

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