Strategic Marketing

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About Strategic Marketing

The right product communicated to the right customers, at the right price and delivered at the right place – that, in short is Strategic Marketing

Indeed, companies use strategic marketing to identify customer needs and to create a marketing plan to achieve customer satisfaction, improve company performance and increase profit. Therefore, strategic marketing can also help a business become more innovative and better penetrate a market.

Hence the Strategic Marketing category page (this page) contains blog posts that support the marketing concept. In fact, the philosophy of the marketing concept is that firms should analyze the needs of their customers and then make decisions to satisfy those needs, better than the competition.

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  2. Digital Outcomes
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internet marketing 2024

Navigating Digital Marketing in 2024 – Essential Insights for SMEs

Navigating Digital Marketing in 2024 – Essential Insights for SMEs Introduction Table of Contents In the ever-evolving world of digital marketing, digital marketing in 2024 stands as a landmark year, brimming with new challenges and opportunities for small and medium-sized enterprises (SMEs). As we delve deeper into this dynamic era, the digital landscape unfurls a tapestry of innovative trends, shifting consumer behaviors, and groundbreaking technologies, each weaving a complex yet fascinating story of marketing evolution. For SMEs, navigating this landscape is not just about embracing change; it’s about understanding the subtleties of digital currents and harnessing them to propel their unique narratives in the marketplace. This journey into the heart of digital marketing in 2024 is more than a mere exploration; it’s a strategic expedition to uncover the essential insights that will empower SMEs to chart a course towards success and sustainability in an increasingly digital world. A Brief Overview of the Importance of Digital Marketing for SMEs In today’s digital age, small and medium-sized enterprises (SMEs) can no longer afford to overlook the immense potential that digital marketing holds for their businesses. The landscape of commerce and customer interaction has shifted dramatically towards online platforms, making digital marketing not just advantageous but essential for SMEs seeking growth and sustainability. Here’s a breakdown of why digital marketing is so crucial: Leveling the Playing Field. Digital marketing offers SMEs a unique opportunity to compete with larger companies on a more level playing field. Unlike traditional marketing, which often requires significant financial resources, digital channels offer cost-effective and scalable marketing solutions. This accessibility allows SMEs to reach their target audience efficiently and effectively without the need for a large marketing budget. Increased Reach and Accessibility. The internet has no geographical boundaries, which means digital marketing can open markets beyond local reach. SMEs can connect with potential customers across the globe, expanding their market and increasing their brand exposure. Additionally, with most consumers now relying on the internet to find products and services, having an online presence is crucial for being discovered. Targeted Marketing Strategies. Digital marketing provides the ability to target audiences more precisely than traditional methods. Through tools like SEO, PPC, social media advertising, and email marketing, SMEs can tailor their messaging to specific demographics, interests, and consumer behaviors. This targeted approach not only enhances the effectiveness of marketing efforts but also ensures a higher return on investment. Measurable Results and Analytics. One of the greatest benefits of digital marketing is the ability to track and analyze the performance of campaigns in real-time. Platforms provide detailed insights into how users are interacting with content, which campaigns are driving traffic, and what strategies are leading to conversions. This data-driven approach allows SMEs to make informed decisions, adjust strategies quickly, and optimize their marketing efforts for better results. Building Relationships and Customer Engagement. Digital marketing enables SMEs to engage with customers more interactively and personally. Through social media, blogs, and email newsletters, businesses can create a community around their brand, fostering loyalty and repeat business. Direct interaction with customers also provides valuable feedback and insights, which can guide product development and customer service improvements. Adaptability and Agility. The digital marketing landscape is constantly evolving, and SMEs that embrace these changes can stay ahead of the curve. The ability to quickly adapt and implement new strategies or technologies means that SMEs can respond to market trends and customer needs with agility, keeping them relevant and competitive. In conclusion, the importance of digital marketing for SMEs lies in its ability to offer a cost-effective, measurable, and highly targeted approach to reaching and engaging customers. By embracing digital marketing strategies, SMEs can enhance their visibility, build stronger customer relationships, and drive growth in an increasingly digital world. Key Considerations and Trends in the Current Digital Marketing Landscape As we delve into the digital marketing landscape of 2024, it’s crucial for SMEs to understand and adapt to the key considerations and trends shaping this dynamic field. The digital marketing world is continually evolving, influenced by technological advancements, consumer behavior shifts, and broader economic factors. Here are some pivotal elements and trends currently impacting the digital marketing landscape: The Rise of Mobile Marketing. With the increasing use of smartphones and tablets, mobile marketing has become a critical focus. SMEs must ensure their websites are mobile-friendly and consider mobile-centric strategies such as SMS marketing, mobile apps, and location-based advertising. The goal is to provide a seamless and engaging experience to users on mobile devices. Data Privacy and Security. The growing concern over data privacy and the implementation of regulations like GDPR and CCPA have significant implications for digital marketing. SMEs must prioritize data security and compliance with privacy laws in their marketing strategies. This includes transparent data collection practices and secure handling of customer information. Personalization and Customer Experience. Personalized marketing is becoming increasingly important. Consumers expect brands to understand their individual needs and preferences. SMEs should leverage data analytics to personalize their marketing messages, offers, and content. This approach not only enhances customer experience but also increases the effectiveness of marketing efforts. Video Content Dominance. Video content continues to dominate digital marketing. Platforms like YouTube, TikTok, and Instagram Reels offer SMEs creative ways to engage audiences. From short-form videos to live streams, incorporating video content into marketing strategies can significantly boost engagement and brand visibility. Social Media Evolution. Social media platforms are constantly evolving, introducing new features and algorithms. SMEs need to stay updated with these changes and adapt their social media strategies accordingly. This might include exploring newer platforms, using stories and ephemeral content, or leveraging social commerce features. Influencer Marketing Growth. Influencer marketing is growing, with more SMEs collaborating with influencers to reach their audiences. The key is to partner with influencers whose followers align with the SME’s target audience. Micro-influencers, with smaller but highly engaged audiences, can be particularly effective for SMEs. Voice Search Optimization. As voice-assisted devices become more prevalent, optimizing for voice search is becoming crucial. SMEs should consider how their target

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Customer Centricity to Save your Failing Business

Businesses that practice customer centricity consistently outpace those that are not. Also, this happens during good and bad times1. I will focus on how you can get your business more towards customer centricity during these troubled times. There are many businesses and brands that are captured by their glory days of yesterday. Afterall, they enjoyed the majority market share, had a loyal customer base, and made good profits. Indeed, leading and managing businesses during that time were routinely straight forward. But then the market changed, and it did so disruptively. As usual, the disruption was led by the customers, and supported by ground-breaking technology. For that reason, customers became more demanding about what they want. Indeed, they wanted new, innovative products, increased availability, shorter lead-times, and increased differentiation of product/service. Additionally, they demanded better quality at the same price! (Rob Abdul, Digital Expert). In fact, businesses are now forced to trade in the most demanding markets ever. Sadly, many businesses and brands failed to adapt quickly enough to the new demands of their customers in a turbulent market. Let’s have a look at how a business orientation toward customer centricity may change your fortunes. What is Customer Centricity? Customer centricity means putting the customer first and at the center of everything that you do, says Jennifer Mc Ginn in Informatica. Even more, it is the ability of people in a business to understand customers’ situations, perceptions, and expectations. So, how will your business achieve this? Well, for one, you may use the current big disrupter of business markets – SMART technology. The word “SMART” refers to “self-monitoring, analysis, and reporting technology” (Kelly Bowers in Rezaid) For example, the Internet of Things (IoT) and digitalization enable businesses to better understand customers and allow them to personalize products and services2. In fact, connected products and the ubiquitous availability of networks and cloud-services create new conditions. As a result, everybody can now be reached anytime, generating diverse data that can easily and quickly be accessed2. SMART technology leads to a market transparency that has never existed before. As a result, the customer journey is also massively affected. Therefore, disrupted markets… So, businesses need to grasp the opportunities that SMART technology renders. And by doing so follow a customer centric orientation. Sadly, this is mostly a case of ‘easily said than done’. Because many businesses are still stuck with a product orientation, or they are inwardly focus to try and manage the disruptive markets.  Concluding So, how do you get your business oriented toward customer centricity? You need to start with changing the culture of your business… But that is a topic I will discuss more in a subsequent piece. Further reading: What Business Owners Need to Know – Organizational Culture Matters Notes 1 Vandermerwe, S., 2014. Breaking Through 2nd Edition Implementing Disruptive Customer Centricity, Palgrave Macmilla. 2 Aunkofer, R., 2018. Connecting the world and reinventing customer centricity, NIM Marketing Intelligence Review, 10(2):54-59. Image Photo by Jopwell: https://www.pexels.com/photo/man-standing-beside-man-holding-gray-club-1325735/

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Customer Empathy in Business

Customer empathy in business is a hot topic right now. However, it needs to be practiced the right way and right away. A business that fails to practice empathy will quickly fade away to be never seen or heard of again. Indeed, practicing empathy is one of the best ways to understand the reasons for your customer’s behaviors. Hence, by putting yourself in the shoes of your customers, you may better understand their feelings and perspectives, and then use that understanding to guide your actions. After all, the actions you take will hopefully not only be for your own financial benefit, but also to address the concern for your customers’ welfare.

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Your Changing Customers

The only predictable thing about your business is changing customers. That’s frightening! Because there are so many unpredictable things in today’s business world. In fact, changing customers can cause havoc with your trusted and tested business models. Indeed, they can destroy them quickly and disruptively. Or changing customers can destroy them over time… After all, you need not to be caught off guard or let your business dies a slow death because the behavior of your customers has changed. In fact, if you’re closely, and regularly monitor the behavioral trends of your customers, you might keep up with their needs, wants and motivations. However, being one step behind your customers buying behavior will probably be not good enough. You should surprise them and let them know that you know what they’re going to buy even before they’ve realized it themselves. So, let see how you can predict and manage your changing customers.

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The Matter of Growing Your Business

Growing your business is a very important matter. However, it seems that companies during the times of the covid-19 virus lockdown are only focusing on strategies to survive and to minimize the damage. But I think that for the open-minded business owners and entrepreneurs, this is the perfect time to think about growing your business. After all, growth “is crucial to the long-term survival of a business,” notes nibusinessinfo.co.uk, pointing to these clear-cut benefits: So, surprise everyone and start growing your business like never before. Who knows if the opportunity will presents itself again…

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Are Price Promotions a Blessing in Disguise or a Waiting Disaster for Business Owners?

Price promotions are for many business owners a blessing in disguise. On the other hand, it may turn out to be a disaster for your business after a while. After all, the value of using price promotions is that it may render a quick remedy when you cashflows and revenues are lagging behind. However, if you rely too much on price promotions to get business, you may put your business in danger over the long-term. In fact, you may turn your loyal customers into greedy bargain hunters. So, please view the video (above) for a richer experience of this discussion…

Are Price Promotions a Blessing in Disguise or a Waiting Disaster for Business Owners? Read More »

competitive pricing strategy

Pricing Strategies for Small Businesses – Competitive Pricing

The competitive pricing strategy is by definition a strategy that considers what happens outside the perimeters of a business. It is more sophisticated than the Cost-Plus Pricing Strategy that was discussed in an earlier post. Indeed, competitive pricing decisions involve significant market risks and managerial attention 1. So, if your business does not have the structure and culture to keep an eye on what is happening in the market for your product, you’ll probably have no sales or have lots of sales, but at a loss! Let’s look a bit deeper at the practice of competitive pricing…  

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Pricing Strategies for Small Businesses – Cost plus Pricing

Cost plus Pricing (CPP) is probably the most suited pricing strategy for most small business startups. It’s also the most widely strategy used by businesses all around. This is so, because CPP is the simplest method of determining price, and it embodies the basic idea behind doing business. That is, “you make something, sell it for more than you spent making it (because you’ve added value by providing the product)”, according to Vivian Guo, of Price Intelligently. The Balance Small Business defines Cost plus Pricing as follows: “Cost-plus pricing, also called markup pricing, is the practice by a company of determining the cost of the product to the company and then adding a percentage on top of that price to determine the selling price to the customer.” How do you calculate Cost plus Pricing?

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The Challenge with the Pricing of Products or Services

Pricing of products or services may have a huge impact on your business’s bottom line and its brand value. Indeed, price is the only element of the marketing mix that brings revenue and not costs. Even more, price is the element of the marketing mix that is the easiest and fastest to change 1. [accordions id=”8473″]

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